How do I make a return or exchange?

 

We do hope that you're are very happy with what you receive.  If you are not then you must contact us within 5 days of receiving your order to request a refund or exchange.  Once we have been notified, item(s) must be received 14 days from date of receipt for a complete refund Please note, we cannot refund the postage and you will have to pay for the return postage. Refunds will be sent by the same method as payment.

All returned items must be in the original condition and packaging and sent via UPS or Royal Mail.

We will contact you when your return has been received and processed.

 

 

Do you make custom orders?

 

We love to make custom orders.  If you wish to request a custom made doll you can look through the animals and styles we've already made for inspiration or you can request something totally new and we'll see what we can do! Note: as all dolls are one of a kind we can't make copies. Sorry!

 

 

Are these the only animals you do?

 

At the moment these are our range of animals but if you sign up to our mailing list we'll keep you informed on all new arrivals to our Cashloola family.  If you can't wait we are able to make custom order animals too! Just ask.

 

 

Do you only make custom dolls?

 

No! We do custom cards, prints and cushions too.  I know, we're just great right!

 

 

Can I give these dolls to children?

 

These dolls are intended to be adult collectables due to the type of fabrics used and beading on a variety of the dolls.  I'd recommend not giving it to anyone who has a habit of swallowing small parts!

 

 

How should I clean my dolls?

 

We suggest putting a gentle soap in a bowl with some warm water and frothing to make a foam.  Use the foam to gently clean the doll.  Try to go in the same direction and don't over wet the doll.  Gently air dry.

 

 

How often will I receive mail if I join the mailing list?

 

Join us and we will occasionally email you regarding things of interest. We promise to never pass any of your details on to any 3rd party. Even if they twist our arms.

 

 

 

& One more thing!

 

{ All products are hand made so will vary. Each doll is unique and one of a kind. Materials in the studio are carefully sourced, bought and used to create each product. These materials are subject to change based on their availability. }

Where does your inspiration come from?

 

Crystal spent her childhood years surrounded by every craft imaginable. Days spent with her mother (who amongst other things was a keen gardener and seamstress) infused her with a love of nature and needlework. Always encouraged to pursue her own artistic talents, Crystal's formative years were spent drawing unusual and wonderful animal creatures and creating clothing for a myriad of dolls out of remnants of fabric.

 

Crystal's passion for textiles grew while studying Interior Design at the University of the Arts, London. After working for a few years in interior design, Crystal decided to turn her talents back to a more personal artistic pursuit, creating Cashaloola. With designs and characters manifesed from her imagination, Crystal is inspired by landscapes, moods, seasons, fashion and illustrations. Take a look..

 

 

What are your  payment options?

 

We accept payments through Paypal's secure servers, using credit and debit cards. You can use any credit or debit card that Paypal accepts: Visa, Visa Electron, Mastercard, Maestro or  American Express.  You can also pay through your own Paypal account if you have one. Your information is never stored on our site and you will be protected by Paypals security policies.

 

 

Do you ship internationally?

 

At the moment we only have shipping costs to the UK and Europe, but if you really must have it.. contact us and we will arrange international shipping, just for you.

 

 

What are your shipping costs?

 

Shipping is charged at cost, this will appear on your order. We automatically use special signed for delivery for the dolls and 1st class mail (UK orders) for prints and cards.  Our shipping costs also include insurance.

 

UK

Cards                   £5.00

Prints

Homeware

Crockery         £15.00

Soft sculptures     £25.00

 

Europe

0- £9.00                    £10.00

£9.01- £50.00           £20.00

£50.01 and above     £30.00

 

 

What about duties and taxes?

 

Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.

 

 

How soon will I receive my order?

 

We aim to dispatch UK orders within 1-3 working days but it may take longer for custom made items so please contact us by email.  All orders are sent out with Royal Mail first class post. Orders from Europe will take a bit longer, please allow up to 3 weeks to be on the safe side.

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If you don't find what you are looking for here, feel free to contact us at bonjour@cashaloola.co.uk with any further questions!

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